Tutortrac 4.0

As I think about my experience with Tutortrac, I wonder if at some point all of this activity has become about collecting data for its own sake rather than for the sake of making informed and purposeful decisions.  I wonder as well if Redrock software does a robust enough job of empowering users by routinizing the tedious and difficult task of turning data into information. [ignore the code] [database][inumbers]

For example, when students check out of our center they are given the opportunity to answer three questions, were you satisfied with your visit, are you planning to return, may we contact you about your responses.  This information is time sensitive and therefore should be easy to access, perhaps displayed on an administrator dashboard with other key metrics available upon login, it should be displayed both numerically and/or graphically depending on user pre-selection, and be tweakable by date, tutor, range, etc.  Since we are interested in actionable information some means for comparison over time and across tutors should be possible. [Google Analytics]   Perhaps also a means for having the program flag occurrences that fall within a certain threshold.  This information should be printable and be easily exportable in industry standard formats such as Word, Excel, and XML.

The point of the above requirements is that the application should be scripted to provide relevant information at the moment when that information would be most useful and to do so without an overwhelming amount of clerical intervention from the user.

This focus on actionable information should be the goal for upgrading Tutortrac, as really very fundamental questions such as which students am I seeing today or how many students are presently in the center require far more effort than necessary to locate and attention to interpret.  In essence the application redistributes tedious tasks rather than removing them altogether, which afterall was the great promise of computerization.

Yet despite these objections, I still think this application worthy of the attention that it will take to make it a better product, if nothing more than there are few viable options.  But, this is a 14 year old application and by any recognizable standard that should be sufficient time for it to have developed into its maturity  complete with the functions that are  standard for a modern internet based product and given the cost, reasonable to expect.

I’m hoping that with this upgrade Redrock Software will deliver on the promise of Tutortrac, that they will do what Steve Jobs famously criticized Microsoft for not doing.  That they will use this opportunity to push to be the sector leader in bringing truly innovative products to their customers.  I’m hoping that Tutortrac 4.0 will be both an evolution and a bold and forthright step into the 21st century.

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